Shipping and Returns

We know how hard it is to find products for skin, which is why we offer a “Love Your Skin Or Your Money Back” 60 day guarantee. As a family owned company with products made in the USA, we take customer satisfaction quite seriously.

If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be returned in the original packaging.

Non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

 

To start a refund contact us below, we will be happy to help.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in 2-3 business days and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund after 3-5 business days of your refund notification contact your credit card company, it may take longer before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@eraorganics.com.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at help@eraorganics.com and send your item to:

 

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product and receipt to:

 

 

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

INTERNATIONAL SHIPPING

International Shipping Times

If your country is not currently listed please contact customer support.

Canada
Australia
Austria
Belgium
Brazil
Chile
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guam
Hong Kong
Hungary
India
Ireland
Israel
Italy
Japan
Latvia
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Puerto Rico
Romania
Russia
Serbia
Singapore
Spain
Sweden
Switzerland
Taiwan
Turkey
U.S. Virgin Islands
United Kingdom
Uruguay

Cancellations and Order Edits

Refunds

In order to receive a refund items must be shipped back to Era Organics at the expense of the customer. We will not refund the original price of shipping (we do not make profit on shipping). Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in 2-3 business days and a credit will automatically be applied to your credit card or original method of payment. See below to learn how to ship your returns.

Late or Missing Refunds

If you haven’t received a refund after 3-5 business days of your refund notification contact your credit card company, it may take longer before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at help@eraorganics.com.